chuvaness
What you see is what you don’t get
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Last Monday, after depositing four boys and two yayas at Game Zoo, Keri and I had lunch at Tao Yuan at Resorts World. We ordered chicken rice, Peking duck, two kinds of prawns, and this:

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That is a picture from the menu: four delicious-looking spring rolls with shrimp and garlic, plus garnish.
When the actual dish arrived at our table, it looked like this:

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I was really shocked because it looked nothing like the photo. My inner Claudine almost came out as I put up an argument with the waitress or manager about how pictures menu work—you’re supposed to serve exactly what’s on the menu, otherwise, it doesn’t make sense.
The waitress or manager merely smirked and didn’t seem to see a point in what I was saying.
Meanwhile, Keri was sweating bullets so I stopped. We tried the spring rolls, which tasted really good, thank God. I would order them again. But I do suggest that if Tao Yuan decides to print another picture menu, they need to have new product shots.

Product shots need to match the order
Actress Carla Abellana wasn’t as lucky as what she ordered online as gifts became a source of embarrassment instead.

Carla Abellana1
Carla Abellana photographed by Raymund Isaac

She writes:
“A few days before Mother’s Day, I went online to http://flowers2world.com and ordered 7 HAPPY BASKET FLOWERS (small size), worth $49 each, excluding shipping/delivery charges.
The order was based on this photo (L), which appears to have at least 5 different kinds of flowers in various shades of pink.
As Mother’s Day approached and I saw one of baskets delivered, I was appalled. THERE IS NO WAY I ORDERED THIS ONLINE, I thought.
First, the basket looks cheap. Second, the bouquet is not pink. Third, they are cheap-looking flowers! (R)

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“I may not know what specific type of flowers they are, but I believe they are cheap Malaysian mums—the type you use to fill-in bouquets to make them look fuller and bigger. Worse, the flower petals were already falling off when they arrived. The flowers do not look like they’re worth $49. I can get these kinds of flowers in Dangwa for less than Php100 or less than $3! And definitely not beautiful. Sorry but it looks like a centerpiece you see in cheap restaurants. I could’ve done better! But because I trusted their website, I ordered seven!

“I am embarrassed that these were sent out to loved ones as it reflects my choice and style. I have never ranted about anything or anyone because I am the type of person who appreciates simple things in life and sees good in bad—but this, I cannot fathom.
I have emailed and demanded them to deliver nicer flowers or issue a refund. The replies of the website are just as infuriating. If I can just stop other people from patronizing this website, then my rants will be worth it.”

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Guest

it’s just like that “garden” in Tagaytay…everything about it is hyped…the reviews are really good, but when you go there and experience it for yourself, it will make you wonder how this “garden” got those impressive reviews? Haaaayyyzzz, false marketing

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Guest

I used to work for a company who gives false hopes and empty promises to clients, I could not believe I wasted 2 years with them. It’s a Real Estate Development with Beach Front Properties daw, delivery date was 2011. When I knew they won’t deliver the properties by December 2011, I resigned. 2012 na, ni spine road wala. Kawawa ang mga nag-cash out na clients. TSK TSK TSK!!

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hiddendragon

What was it about the flower arrangements, both on the left and the right, that made them look like they were made in China?  And to say that the customer service representative (not just customer rep – that would imply Sarah J’s representing the customer, not the company) is ‘taga-China’ is cheap, racist and uncalled for. Perhaps if you stick to one language to communicate, and fix up your spelling (ke for kay), you’d qualify to move one step further to making valid criticisms instead of uncalled for racial references. 

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Din

i think this is one of those companies that just take orders online then, in carla’s case, forward the order to a supplier in the philippines who takes care of the actual product and delivery. the local supplier just gets a (small) percentage of the price charged in the site.. hence, the great disparity between web picture and actual product.

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Tezuka Seigaku

sana nag Fiori di M na lang si Carla

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Guest

Talagang template na template ang sagot ah. Hello Customer. Hayop 🙁

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Guest

Thank you, thank you, thank you, Cecile! I am literally screaming with joy! I can now breathe better knowing that you support me. Mabuhay ang Chuvaness! I love you!

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Guest

This kind of crime is rampant. Mga walang hiya. Kakapal ng mukha! 😀

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Guest

It was freakin’ mothers’ day! Not cool. 

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Guest

The nerve to say “warm regards”. Why don’t you shove it up you ass, biatch! Hahaha! This is definitely false marketing. Even in fastfood chains this usually happens. You see in the picture of the menu board, the mouth watering burger and after you ordered it, out came a super-flattened-burger that lost its moist and juices. 

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Gladdys Corpuz Reply:

Yep, this is definitely nothing new. I really hate false marketing. Things like this can actually get them into a lot of trouble kasi companies who does this on extent can be sued by just any consumers.

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Guest

Yep, this is definitely nothing new. I really hate false marketing. Things like this can actually get them into a lot of trouble kasi companies who does this on extent can be sued by just any consumers.

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Guest

Napamura ako when I read the message.

If I received that message from the flower company, I wouldn’t know what to do. Options are (1) fight to the death or (2) give up na lang, because judging from the message, the company she’s dealing with don’t care enough to hire people who have a basic grasp of grammar, much less deal with complaints properly.

And, geez, from the photo of the lumpia you got, I wouldn’t have been able to tell they were from a Resorts World restaurant. A cafeteria, maybe. High-end restaurant, no.

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