chuvaness
Sayang
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This is why I rarely travel around the Philippines. It is very difficult to find a place to stay that is first class all the way—this includes even the “best” hotels around Metro Manila.
We’re currently on a Tagaytay trip—our last hurrah before the kids go back to school.
I found this place after researching extensively online. It is not cheap, mind you. Luckily there is an off-season, weekday 40% discount now.

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I chose it based on the pictures online, even though some relatives of mine warned me about their billing practices and other house rules, such as no extra beds and strictly no more than four people in a room—even though one room is 75 square-meters huge.

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So much space, it’s insane.

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Sayang, even the most high class hotels allow extra beds at an added cost, but this place absolutely doesn’t allow it.
We’re a group of three kids and four adults, so obviously we need two rooms. But if you’re a group of five, an extra bed should surely work since there are two queen beds per room.

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At first glance this room looks better than the Hong Kong Disneyland Hotel.

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There is a fantastic view outside and a tiny jacuzzi. It feels like Fantasy Island. Kulang na lang, Hervé Villechaize (de plane!).

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It should be a lovely place. The Inn at Cliffhouse, Tagaytay has only four guest rooms, called West Quoddy, Montauk Point, Brant Point, and Minot’s Lodge.
The rooms are accessed through an underground staircase. It feels like James Bond.

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Whoever did the interiors is really talented. But whoever did the bathrooms doesn’t know what a good bathroom is.
Montauk Point has the most decent bathroom at all—the rest use dark outdoor tiles you wouldn’t want to walk barefoot on.
The fixtures look low budget. They really look like they cut corners here.

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This is the most decent shower here. The others are creepy.

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Outside there are dining and eating places to choose from, some of which have really good reviews: Fire Lake Grill, Buon Giorno, Café Breton, and Mochiko, which my sister Ana loves.

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Unfortunately we ended up eating at a café that was so disappointing. Will not name it here, let’s just say it’s in the compound.

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Here’s what you have to know if you’re planning to stay:
1) If you book online, you’ll be required to make a bank deposit, which is a hassle. When you check in, they will demand full payment, instead of keeping your credit card on file like normal hotels. So odd.
We insisted on paying only for the first night in case something goes wrong.
2) When we arrived and checked in, the lobby was so hot, as in ang init ng aircon. They had ceiling fans, so I told them to use them.
3) I asked to use the restroom, having come from a long drive from Makati. There was no restroom at the lobby. Instead, the “inn keeper” led me to a dirty communal banyo at the outdoor restaurant row.
4) The bedrooms are really lovely but the bathrooms are substandard. I wish Filipinos would pay as much attention to bathrooms as they do to bedrooms.
5) Our aircon is defective, not cooling at 17 degrees and making this crazy noisy sound. We need Sleepasil. I’m really scared it will explode in the middle of the night.
6) They offered to move us to another room, but I checked and saw dead insects and a cockroach in one corner (I did not take a picture). All rooms should be cleaned everyday, even if there are no guests because you can have walk-ins at any time, like we did. Those bugs tell us that room hasn’t been cleaned in a while.
7) Our balcony is so dirty, my mother would faint. I asked them to sweep tomorrow.
8) At 10 PM they turned off the Internet!! Good thing I brought my Globe Tattoo, otherwise imbyerna na talaga ako.
Here’s a tip: if you’re using Globe Tattoo, search for an area in the room that has the best signal. Device doesn’t have to be next to your computer.
9) There are flying insects in the room. Like large bugs. Jeroen already killed two flying bugs and Ben is afraid to go back to bed.

The plus side is—the staff are really kind, nice people, so I can’t get mad.
Plus they use nice scenting. 🙂
I don’t know who owns this place, but they need to know their place cannot be run by just nice people. They have to be professionally trained in hospitality, maintenance, and cleanliness at all times.
It’s too bad because this could be the best place to stay in Tagaytay.
The reason I’m writing this is because I would like to come back in the hope that they can improve what they can.
For the price we’re paying I wish they would pay attention to details such as dead insects, aircons that need to be changed or maintained, and Internet that dies at 10 PM.
I also wish more Filipinos would push for higher standards in all bathrooms, toilets, restrooms in restaurants, hotels, malls, etc.
I find it so sayang that we strive for class but our restrooms remain wa-class.
P.S. This aircon is really stressing me. Boys are asleep now. I hope they can fix this tomorrow, otherwise, we should be going home.

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Anonymous

I know how you feel about hotels that charge so high but forget that part of the hotel experience is the bathroom. In my case, it was Bellarocca. At 560$ a night, their banyo looks like pang $40 a night. You will cringe at the sight of dirty shower dividers, ugly fixtures, rusty metal blinds, plumbing that’s out in the open.. Kadiri.

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CVS Reply:

thanks for letting me know. I’ve seen Bellaroca online and in celebrity weddings. kawawa naman yung guests kung nangdidiri sila and just wanna get out of there.

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Mikhail85

Jesus was born in a manger.

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CVS Reply:

i was born in a QC hospital 🙁

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Guest

Ms. C!! i know this is a blog about the hotel but i just want to say that baby bunso looks soo pogi every single pic you post!! he looks like jeroen na!! ^__^ hihi!

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CVS Reply:

thank you 🙂

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Opine1555

Stayed there last year. Everything was top-notch. I think your comment about the black dark tiles is a personal preference. I got the pug-colored room so the black tiles complemented the room. The insects I think is a nature thing and it’s unfortunate that the kids got bothered. I did not take note of the bathroom fixtures but I found them acceptable, not naman low-class the way your depiction went. When I checked in, the balcony was clean, but overnight (after a drizzle + strong winds) it did look messy. We didn’t want to be bothered so we didn’t ask… Read more »

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Andrea

I haven’t been to these places but I have heard its first class all the way accommodations.  Dos Palmas in Palawan, Eskaya in Bohol, Misibis Bay to name a few. prices are in dollars and expensive but I’ve seen testimonials that first class nga talaga yung place. I know you can afford these places, so I hope you change your mind about not going places here in the country. [Reply]CVS Reply:June 6th, 2011 at 3:18 PMDos Palmas got held up by terrorists diba? i wanna try Abaca Hotel in Cebu [Reply]jp246 Reply:June 6th, 2011 at 4:12 PMhi chuva. u might… Read more »

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Elemersglue

Ang ganda nung yellow room! And ang cute ni Christian Ms C! 🙂
Have you seen 8Suites?

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CVS Reply:

no

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Guest

With a nice place like this, the banyo should have Grohe faucets, Arte Linea bath/toilet accessories, Kohler toilet bowls. Yes, especially Grohe faucets and showers!

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Guest

With a nice place like this, the banyo should have Grohe faucets, Arte Linea bath/toilet accessories, Kohler toilet bowls. Yes, especially Grohe faucets and showers!

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mmg

Sayang, my family and I really liked it when we stayed in Minot’s Ledge a month ago. No problem with the aircon in that room and the place really smells good. But they could improve nga on the cleanliness. At least the people are really nice noh?

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CVS Reply:

yes

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jemriz

try the boutique..we used to book our guest there but since they increased prices, taal vista hotel na lang kami or summit ridge..

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MAUS Reply:

Whenever I’m in Tagaytay, I stay in Theodore, right beside The Boutique. Better rooms, better service, better lahat. Mahal lang a little tha The Boutique but it’s worth the difference! The website of the Theodore is ugly lang…

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CVS Reply:

i looked there kanina. will blog it

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MAUS

Whenever I’m in Tagaytay, I stay in Theodore, right beside The Boutique. Better rooms, better service, better lahat. Mahal lang a little tha The Boutique but it’s worth the difference! The website of the Theodore is ugly lang…

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Galileogirl

Thanks for the review.  Saw the place online and thought of checking in too.  Buti na lang pala hindi, considering the state of things, their prices are not reasonable at all.  Have you tried The Boutique?  It looks nice also.  If you check in in the future, let us know please! I’d so appreciate a review.  Thanks! 🙂 
 

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Anonymous

why didn’t you stay at the discovery country suites?

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CVS Reply:

saw the banyo pics.

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Jenny Reply:

got curious.. what’s wrong with the banyo at discovery country suites?

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CVS Reply:

really old and funky

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Anonymous Reply:

yikes! its been a while since i stayed there. too bad hayyyy.

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Alice

we stayed in cliffhouse early this year.  it was very disappointing because the bathroom in the yellow suite had no hot water. we got transferred to the red suite but there was no bathtub and the toilet did not flush.  all around made our stay very stressful and also considering the prices they charged.  will not recommend this place.  great unobstructed view of the lake though.  restaurants were crowded and noisy.   [Reply]CVS Reply:June 6th, 2011 at 1:30 AMso something is really wrong… [Reply]Alice Reply:June 6th, 2011 at 8:59 AMyes, they gave us a discount but still our stay left… Read more »