chuvaness
Problems of a blogger
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1) First, someone offers me free high-speed internet that was so good, I blogged and raved about it and called it “life-changing”. I raved so much, I know for a fact some people were convinced to get the expensive service.
Three months later, I get a call from them saying they were downgrading my service to 3 MPBS, which I’ve heard is their practice: they let you go on free trial, you sign up, service is good for the first weeks, and then they downgrade you.
After a few months, the 3 MBPS was further downgraded until I could no longer benefit from it, I had to disconnect it.
A year later I was surprised to get a billing for the “free” service I had stopped using for months!
I called them, explained I was offered a freebie, etc. They got their router back. And then two days ago I got a text from them saying they elevated my unpaid bill to their law firm. WTF, I’m not paying for this.

2) I’m having a problem with my wireless landline. The first one conked out so I asked for a replacement unit which was delivered at home while I was out. The replacement unit did not work. It has been more than a month I have no wireless landline and they seem to have forgotten about me.
Why should I pay the bill for a service that isn’t working? I called them just now and they promise to send the new unit today.
EDIT: The new unit just arrived!! Friends, I have a landline again, same number that starts with a 3. Yehey!!! Thank you very much!!

3) I signed up for Wi-Tribe 4G last November as they were offering 4 mbps for Php 1998/month. I just walked in at Shang, paid cash and was able to bring home the unit that same night. How convenient. When I got home I plugged it in and it worked but I got about 1 mbps. Upon talking to them on the phone, I was told that 1 mbps was just a test and they would upgrade my account to 4 mbps. OK, here’s what I’m getting by the way:

1643740106

Thank you very much.
P.S. Prior to writing this blog entry, I had been tweeting to @witribeph and somebody actually called me back and promised to send a technician last week. I waited all Saturday and nobody came. Hence, the blog entry. Honestly, if you go the normal route in Manila, nothing will ever happen to your life. Hence, the blog entry. Good luck to my problems.

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Pehpot

we had globelines before and it was very disappointing, intermittent connection almost every hour.. then there was Ondoy and our area was flooded.. globelines did not even bother to check our connection and a few months after ondoy, they send us a bill (gasp!) then a few months later, a letter from their collecting agency.. it’s unbelievable! 

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Lovesjosephpascual

your dad should invest in one of these stoooooooopid telcos and give the board seat to you! or even better, should initiate a hostile takeover! telecommunications is a gold mine! pun intended haha

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Sunnysan

We have PLDT myDSL and pay about 2k a month but our intermittent to say the least. About a month ago, we didn’t have landline or DSL for more than a week because apparently, someboday stole PLDT’s wires in the area. Tapos last week rin we didn’t have internet and the last night we lost our connection for the Nth time. I’m willing to pay more for a reliable internet connection but it just doesn’t exist in the country. =(

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Nanamienzo

Hi, thru your  banner i was convinced to get globe superstick pero its a big fail, hindi umabot ever sa 3mbps, always sya  40-7o-kbps lang for 2mos + 1month na surrender the unit for checking & after checking 2days usage at same speed pa din,. Only to find out  from their after sales staff  na naka depende daw sa  location & signal ang superstick naloka na si hubby so he decided na pa disconnect na. Bec of sobrang laki ng disconnection charge & unfriendly staffs & bastos na manager (ctr) na nakausap namin na badtrip husband ko so he decided na he’ll pay P500/monthly… Read more »

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Anonymous

MsC, our cable guys actually discourages us to change into Sky Broadband. He said “sobrang bagal! laging disconnect! daming nagrereklamong customer! pagod na nga kami ka-iikot sa mga kaylangan i-service. wag na wag po kayo kukuha ng Sky Broadband!”

hahahaha… that coming from their own technician

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Anonymous

the utility industries (telecommunications, electricity, water, cable tv..)  are the best argument for a change in the foreign ownership rule in this country.  if we allow foreigners to compete here to give these lazy isp provider bums a jolt.  

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Sillypixie

Get PLDT DSL better than the rest. May bandwidth limit yung iba theyre gonna tell you that they have 4mbps pero may bandwidth limit sa mga downloads ahahaha

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Bindoy

Miss C, I know where you are coming from. I wish you and your family good health. I hope that these service providers stay true to what they are advertising. Better yet, lessen their budget for advertisements and spend it on improving their services so we can get our money’s worth.

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Hidden Dragon

On another angle on the same topic, the bandwidth that the telecom providers are using were given free to these companies.  

In other countries, companies bid for them and we’re talking hundreds of  millions changing hands.  Maybe I’m wrong but telecom providers got their bandwidth for free and give out service that’s mediocre at best.  

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Steph

Had a similar experience with Wi Tribe.  They schedule to send a technician, I wait an entire day and they do not even call to tell that the technician won’t come.  It took about 4 rescheduling before the technician actually arrived. 

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Guest

There’s nothing new with crappy service from Globe.  I had to endure their Wimax for a couple of years until my partner and I threw the modem at the technician who stood us up several times before he turned up and said he didn’t have his own ladder.  Problem is, like with a lot of companies in the Philippines, (particularly services and utilitie) they spend an enormous amount on advertising and PR but rarely do invest in proper service delivery.  Jiritabelles diba?

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Guest

Globe Tattoo prepaid stick lang gamit ko pero dami nang problems. Haaaayzzz. What more if kagaya nga ng sa iyo Ms. C. Haaaayyyzzz.

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Guest

Good luck as always Ms C!

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Guest

Haha. Mas maraming tao sa Indonesia at mas mabilis internet nila. 😛 At please lang, sana huwag na tayong dumami. Not until we have the infrastructure to support the number of people who need it.

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Zeebeeblue

hey Cecile. my take is that since subscribers pay a minimum fee and is locked for a certain period, the consumers deserve a minimum expected speed. for example, the 1mb service i think, is that it is “burstible to 1mb”. that I understand. but at the very least, consumers should get a an expected minimum, for example like 500kbps.
advertising a plan like 1mb is not “truth in advertising”.  i can’t believe that us consumers are at the mercy of these internet providers.

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Guest

Wala yatang ISP dito na matino. Seems like pabagalan is the name of the game. Every time I go online I just have to grit my teeth and bear it. gggrrrr

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omnesia

Kami rin PLDT DSL lang—less than 1mbps pero for the past how many years, reliable naman! kahit after Ondoy or brownouts! I may have been living under a rock pero happy na ako sa Internet service namin? haha. I wonder how it feels to surf abroad in Singapore, HK and Indonesia! When I travel I never get to use the Internet because I’d rather eat and shop of course.

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msmarie

Kinakain na ng mabagal na internet ang pera ng mga consumers, kinakain din ang time… Haay super back ward talaga.

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Guest

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WIN 2K worth of penshoppe gc’s, forver21 & charlotte russe goodies, a satchel and t.le clerc banane powder!

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omnesia Reply:

ay may ganun??? hahaha

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CVS Reply:

she’s a spammer

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omnesia

ay may ganun??? hahaha

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Gigi Hall

Why don’t you just explicitly identify culprits 1 and 2, the way you do other companies? 

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Guest

No free lunch. And frankly, some of these guys have the absolute worst customer service ever. Had a friend who had to suffer through 2 years of shitty PLDT router that would almost always disconnect every couple of minutes. It was insane. And the guy had to call the company up over and over again.

Only recently did they replace the router, and thank goodness it finally works right.

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Guest

Pardon my ignorance but what is the fastest internet connection in the Philippines right now? Was quite shocked to see that a connection speed of 3MB per second is still being offered (as you have mentioned). In Thailand, which is just another developing country like ours, 5MB is already the slowest and speed can so far go as fast as 12MB. Seems like we’re quite behind on this internet broadband technology. [Reply]Jenn Pelaez Reply:December 13th, 2011 at 3:07 AMWhen I was in Thailand for vacation, I leeched into a faraway wireless signal, one that had one bar, and guess what?… Read more »

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Guest

When I was in Thailand for vacation, I leeched into a faraway wireless signal, one that had one bar, and guess what? I was able to torrent my latest tv series episodes. Ang bilis nga dun!

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Guest

Uhm yeah.. definitely behind. We’re one of the slowest – same rate as Malaysia in the list of World’s ISP speeds. Korea goes up to 52mbps and it’s lightning fast talaga. I forgot which small island had 43mbps (recorded) pero that island/country is much smaller than the Philippines pa!

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Guest

The thing is, I think that these telcos know that Pinoys are obsessed with the internet & that we’ll put up with a crappy connection if the alternative is no connection at all. They also have on their side the fact that it’s such a hassle to switch providers (internet or mobile phone) what with all the disconnections, the set-up, the change of numbers. All these result in them getting away with crappy service. Grrrrrr. 

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Anonymous

im on wi-tribe’s Php 998 plan. when i first got it it was for 1mbps. surfing was a breeze. then they had a promo and upgraded everyone under that plan to 2mbps. since then i’m lucky if i get 500+ kbps speed.  they had a technician come over here and they said that it is a network issue and they’ll escalate it to another group. 2 weeks already and still no change.

anong klaseng upgrade yun?

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Fallerrachel

Ms. C, you are not alone.  We had Globe broadband in the office.  To think it was a business account, we received intermittent service.  We decided to terminate by submitting a letter to one of their business centers  and was surprised that our bill accumulated to almost 20k.  Globe told us that they have to follow the company process for  disconnection.  WTF!, simple request for disconnection took them 4 months??? We are also not paying for the service we did not get.  

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Guest

“Honestly, if you go the normal route in Manila, nothing will ever happen to your life. Hence, the blog entry. Good luck to my problems.” – AMEN TO THIS!

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Guest

I really don’t know why we cannot improve internet services here in the Philippines, considering that we are the social networking capital of the world. No matter which provider you get, service is problematic and pathetic. Our speeds are way behind everyone else in Asia. In other countries, 12 mbps is standard. Dito, 5mbps lang wow-na-wow na tayo, plus you have to pay an arm-and-a-leg to get one pa.  I have also tried Globe Tattoo and Smart Bro — both of which were utterly useless. I’d like to see truth in advertising for once. For the amount of money they… Read more »

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oh_fudge

“social networking capital of the world” – sino nagsabi? Eh nilalampaso nga tayo ng Indonesia sa twitter. LOL

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Guest

People in the Philippines pay one of the highest water, electricity and telecom rates in the world. From HK, it only costs HK$0.50 (about Php2.50)  per minute to call to the US, Canada, Europe while it costs HK$3.00 (about Php15.00 per minute ) to call the Philippines. How’s that?  High taxes, high interconnection fees, high fees (wala pa yung taxes dyan) to just about everything to open a business, run a business, maintain a business = mahirap mabuhay sa Pilipinas.  Nakakainis na kailangan umabot sa ganito – publicly complain, rant, at sige, magdabog – para lang may makapansin at hopefully… Read more »

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Dspaz13

I’m also having problems with my internet connection.The worst internet connection would be sky and next bayantel.I think I’m just gonna settle with pldt nalang.It’s not that good pero alot better then those two services.

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luna

I know where you are coming from. I hate their service. They never gave us a good service.

Una mejo mabilis, then upon reaching a certain “allowable” internet usage, they will downgrade it, without notice. As a blogger, 1 week pa lang nareach ko na agad yung “limit” nila. Nakakaasar lang kasi sabi nila, “UNLIMITED” daw. WTF

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Atrevi

How frustrating.  I have been with Bayantel DSL for close to 5 years already.  So far, okay na okay.  it’s not the fastest but it’s fast enough and it’s very stable.  What are the names of your providers?  Kamusta na pala ang health mo Ms. C?  Hope everything’s okay.

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