chuvaness
Open letter to My M&Ms
Posted on

Dear My M&Ms,
I realize that by blogging this, I will lead more customers to your site.
I’ve been a fan of your customized My M&Ms products and have ordered many in the past. You could call me a good customer. It is one of my favorite things to give away, as gifts or just for fun.

Chuvaness x M&Ms

Once I ordered M&Ms for my dad’s birthday

Birthday M&Ms for my dad

My friends’ wedding

Everywhere We Shoot x M&Ms

and my nephew’s baptism

My M&Ms for Noah

Because I live in the Philippines, all orders are shipped to Johnny Air Retail in Woodside NY and forwarded here to the Philippines. I have to pay extra for the shipping to the Philippines, and though the total can be quite expensive, the smiles it brings to people are worth it.

I’m writing to you now, hoping you can help me with a problem I’ve been trying to solve via email but going nowehere.
Recently I placed an order for customized M&Ms and a small bag of Halloween M&Ms but didn’t get a confirmation letter.
I emailed Customer Care to find out what happened. Here’s what I got:

Screen Shot 2013-10-11 at 3.08.05 PM

So I went ahead and ordered again. What happened next? I received two duplicate orders.
The first box arrived, I gift wrapped it and sent it to my cousin for his daughter’s baptism—that’s why I no longer have the packing slip that came with it.

My M&Ms duplicate orders

This week a second box arrived. Packing slip is with me. The order # is 11777381.

My M&Ms duplicate orders

I now have an extra 100 packs of customized M&Ms that I wish I could return to you, but not practical since I am in the Philippines. Also wondering if I am entitled to a refund (never mind the Johnny Air shipping) since it is not my fault that there were two orders sent to me.
I do apologize for this very public blog entry, but this is the best way I can explain the situation to you with pictures and hopefully get a fast resolution.
To all my readers curious about the product, you can check out http://www.mymms.com/
The site has some problems though. It does not keep a record of your order history, which left me wondering if they indeed received my first order.

22
Leave a Reply

avatar
11 Comment threads
11 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
12 Comment authors
avataravataravataravataravatar Recent comment authors

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  Subscribe  
Notify of
avatar
Guest
louise

miss cecile how much po ung isang bag ng m&ms

[Reply]

avatar
Guest
she_26

Hi! How were you able to pay via credit card? Cos m&m’s website only accepts credit cards from US or Canada only. I inquired from Johnny Air (I transact with Johnny Air a lot for the past 2-3 years now for my air freight requirements) but they said they don’t do that — they can’t buy the personalized m&m’s for me daw. I look forward for your reply and advice 🙂

[Reply]

avatar

CVS Reply:

i used my Philippine credit card. please email me at chuvaness@me.com

[Reply]

avatar
Guest
Jackie Mortos

h ms. cecile, wanna ask if san k ngbayd sa m&m’s mismo or other transfer money? thanks

[Reply]

avatar
Guest
Iris

Hi! The chocolates don’t melt naman? Do they protect it from extreme temperatures during shipping? Thanks.

[Reply]

avatar

CVS Reply:

no they didn’t melt

[Reply]

avatar
Guest
Cha

Hi! Pano ba magplace ng order kapag sa Philippines ipapaship? US at Canada lang kasi ang options. Looking forward to your kind response. Thanks!

[Reply]

avatar

CVS Reply:

Johnny Air

[Reply]

avatar
Guest
vera

miss cecile, may i ask kung saan mo nabili yung tiny feeding bottles na pinaglagyan ng m&m’s for your nephew’s baptism? i’m thinking of doing the same for my daughter’s baptism give away kasi. thank you. 🙂

[Reply]

avatar

CVS Reply:

orientaltrading.com 🙂

[Reply]

avatar
Guest
mira

hi there.. just want to know how much it will cost including shipping fee? please try to reply.. thank you..
O

[Reply]

avatar

CVS Reply:

shipping around 3000 pesos to Manila via Johnny Air

[Reply]

avatar
Guest

Yikes! I had the same experience with another online store.. my orders didn’t proceed but my paypal was billed. The sales rep said they have no record of my order.. but I was billed! Now I am waiting for a refund so I can re order. Ang hassle!

By the way Cecille, ano ginamit mo to pay? CC or paypal? I used paypal kase, baka online stores are having issues with paypal.

[Reply]

avatar

CVS Reply:

i used credit card.

[Reply]

avatar
Guest
belim contigo

Hi Cecile! Can I ask how many days it took you from ordering to shipping? This a really nice wedding souvenir idea! Thanks! 🙂

[Reply]

avatar

CVS Reply:

fast lang. Maybe one week.

[Reply]

avatar
Guest
Sasha White

Hi Cecile, Just called MyM&M’s since I had a problem with my order. Quickly asked them about your scenario without giving any specific details, and the rep I spoke with said you could phone them and they could provide you with a resolution. Requested for an e-mail from you as they respond within 24-48 hrs, but mentioned to the rep that you’ve penned an open letter on your blog since you’re not getting anywhere with them through e-mail (unfortunately, she didn’t try to take note of your blog address). At any rate, their Customer Service number is 1-888-696-6788 and open… Read more »

avatar
Guest
SungEmpress

Were you billed for two orders?

[Reply]

avatar

CVS Reply:

yes! more than $200 each

[Reply]

avatar

SungEmpress Reply:

Yikes! I hope you get a response soon. Having a big M&M chocolate stash is nice but a double-bill isn’t, especially when it’s their fault in the first place.

[Reply]