Thank you very much for the “privileged account” you offered me last June, 2010. I raved about it a few times, some people were convinced to switch—only to be disappointed.
Three months after you let me experience 12 mbps heaven, you downgraded my account to 3 mbps. When I asked why, you had no answer. Since then the Internet has gone from bad to worse.
This morning, I tried to upload photos to my Flickr. After 8 hours, I managed to upload only 6 photos at 0.44 mbps upload speed.
I have had problems with clients because my Internet sucks. And so, I’m writing to say thanks but no thanks.
I’m off to Beijing for work tomorrow. When I get back, I’ll have to shop around for another Internet company that works.
To be fair I tried to call my press contact and I was helped this evening by your customer care.
I requested a paid upgrade to 12 mbps, at my own expense. And while they “upgraded” me tonight, our Internet was still slow at your 12 mbps. I can’t explain it, they can’t explain it.
It now appears that they have pulled the plug on me and I’m updating with my backup.
I wish you hadn’t offered bad Internet to a blogger, even if it’s free.
Sorry to sound ungrateful, but I’ve been dropping subtle hints here and there and nothing happened.
Thank you and goodbye.