Here’s our lovely apartment that had an internet problem.
On the corner was the PLDT modem that lacked in the internet department (see below)
After numerous emails, tweets, texts, phone conversations, and a cry for help, I decided to pay Php 5,000 of my bill that had grown to Php 15,000 for internet that hadn’t been working since March—just to see if they would fix it.
True enough I got a call a couple of days later checking if my Internet was working.
It wasn’t and I told the sympathetic lady on the phone about my problem.
A couple of days later, a technician came over to check and confirm that my modem was out of order and changed it to this new white one.
So my PLDT internet is back up, but I thought I was paying for a faster speed??
Right now I’m just concerned whether they will reverse the charges for the months I didn’t have internet, because as of yesterday I received a bill for Php 11,319.37.
Hoping for PLDT’s help in fixing this.
Meanwhile, when it rains, it pours. This morning the PLDT Fibr at home just died.
I would love to know why there’s a red light on my modem and my phone is dead, but the PLDT Fibr hotline is perpetually busy. How do we ask for help?
EDIT: Yay, internet is back at home! Bill adjustment na lang. Thank You Lord!