Last Monday, after depositing four boys and two yayas at Game Zoo, Keri and I had lunch at Tao Yuan at Resorts World. We ordered chicken rice, Peking duck, two kinds of prawns, and this:
That is a picture from the menu: four delicious-looking spring rolls with shrimp and garlic, plus garnish.
When the actual dish arrived at our table, it looked like this:
I was really shocked because it looked nothing like the photo. My inner Claudine almost came out as I put up an argument with the waitress or manager about how pictures menu work—you’re supposed to serve exactly what’s on the menu, otherwise, it doesn’t make sense.
The waitress or manager merely smirked and didn’t seem to see a point in what I was saying.
Meanwhile, Keri was sweating bullets so I stopped. We tried the spring rolls, which tasted really good, thank God. I would order them again. But I do suggest that if Tao Yuan decides to print another picture menu, they need to have new product shots.
Product shots need to match the order
Actress Carla Abellana wasn’t as lucky as what she ordered online as gifts became a source of embarrassment instead.
Carla Abellana photographed by Raymund Isaac
“A few days before Mother’s Day, I went online to http://flowers2world.com and ordered 7 HAPPY BASKET FLOWERS (small size), worth $49 each, excluding shipping/delivery charges.
The order was based on this photo (L), which appears to have at least 5 different kinds of flowers in various shades of pink.
As Mother’s Day approached and I saw one of baskets delivered, I was appalled. THERE IS NO WAY I ORDERED THIS ONLINE, I thought.
First, the basket looks cheap. Second, the bouquet is not pink. Third, they are cheap-looking flowers! (R)
“I may not know what specific type of flowers they are, but I believe they are cheap Malaysian mums—the type you use to fill-in bouquets to make them look fuller and bigger. Worse, the flower petals were already falling off when they arrived. The flowers do not look like they’re worth $49. I can get these kinds of flowers in Dangwa for less than Php100 or less than $3! And definitely not beautiful. Sorry but it looks like a centerpiece you see in cheap restaurants. I could’ve done better! But because I trusted their website, I ordered seven!
“I am embarrassed that these were sent out to loved ones as it reflects my choice and style. I have never ranted about anything or anyone because I am the type of person who appreciates simple things in life and sees good in bad—but this, I cannot fathom.
I have emailed and demanded them to deliver nicer flowers or issue a refund. The replies of the website are just as infuriating. If I can just stop other people from patronizing this website, then my rants will be worth it.”